01Who We Are

gorillaskins.store is operated by GOLDEN CRATE LTD, a private limited company registered in England and Wales under company number 17435500. Our registered office is Suite 7049, 128 Aldersgate Street, Barbican, London, England, EC1A 4AE. GorillaSkins is our trading name. When these Terms say "we", "us" or "our", they mean GOLDEN CRATE LTD.

You can reach us 24/7 at info@gorillaskins.store or through the contact form.

GorillaSkins is an independent store. We are not affiliated with, endorsed by or sponsored by Valve Corporation. Counter-Strike, Counter-Strike 2 and Steam are trademarks of Valve Corporation.

02What We Sell

We sell cosmetic in-game items for Counter-Strike 2 (CS2), known as "skins", to consumers. Every item is digital content. We deliver it as a Steam trade offer to your Steam account. Nothing is shipped physically.

Your use of Steam and of the items in your Steam inventory is also governed by Valve's own terms, including the Steam Subscriber Agreement. We cannot change those terms or overrule decisions Valve makes about your account or your items.

03Using The Website

• You must be at least 18 years old, or have permission from a parent or guardian to use the website and make purchases.
• You may hold only one account. Accounts are personal and must not be shared, sold or transferred.
• The information you give us must be accurate and kept up to date.
• You are responsible for keeping your login details safe and for all activity on your account. If you sign in with Steam, keep your Steam account secure too.
• The store is for personal use. If you buy as a business, please contact us first, because some of the consumer rights described here apply to consumers only.

04Your Steam Account

To receive an item, you need a Steam account that is able to trade. In practice this means Steam Guard Mobile Authenticator is enabled and your trade URL is public. Please double-check the trade URL you give us, because we send the trade offer to that account.

Steam may apply trade holds, trade protection periods or other restrictions to your account or to items you receive. For example, Steam can stop a newly received item from being traded or sold on the Community Market for several days. These restrictions are set by Valve and are outside our control.

05Product Information

Each listing shows the details of the exact item you are buying, such as its name, exterior (wear), float value, pattern, stickers and whether it is StatTrak or Souvenir, where these apply. Images show how the skin looks in the game and may differ slightly from the item's appearance in your inventory.

We take care to keep listings accurate. If a listing contains an obvious error, for example a clearly wrong price, we may cancel the order and refund you in full.

06Prices And Payment

Prices are shown in euro (EUR) and include any taxes we are required to charge. The price that applies is the one shown at checkout when you place your order. If your card is in a different currency, your bank or card issuer may charge conversion fees.

We accept Visa, Mastercard, Apple Pay and Google Pay. Payments are processed by third-party payment providers. We never see or store your full card number.

To protect you and us from fraud, we may run checks on an order before we deliver it. We may ask you to confirm your identity or that you own the payment method used. If you do not provide this within a reasonable time, we may cancel the order and refund you.

07How A Contract Is Formed

When you place an order, we send you an e-mail confirming that we have received it. This does not yet mean we have accepted the order. A contract between you and us is formed when your payment is confirmed and we start delivery by sending the trade offer.

We may decline an order, for example if the item is no longer available, the listing contains an error, or we reasonably suspect fraud. If we decline an order after taking payment, we refund you in full to the original payment method.

08Delivery

Once your payment is confirmed, we send a Steam trade offer for the item you bought to the trade URL you provided. Before you accept, compare the item in the trade offer with the product page, including wear, float and pattern where they are shown. If something does not match, do not accept the offer and contact us.

If we cannot deliver your item within 7 days of payment, you are entitled to a full refund, as explained in our Refund Policy. If a trade offer expires or you decline it, contact us and we will send a new one or refund you.

The item becomes yours when you accept the trade offer and it reaches your Steam inventory.

09Your Right To Cancel

If you are a consumer, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 normally give you 14 days to cancel an online purchase. Our items are digital content that is not supplied on a physical medium. For this type of content, you lose the right to cancel once delivery has started, provided you gave your express consent and acknowledged that you would lose the right.

At checkout, we ask you to confirm both. Delivery starts when we send the trade offer. Until then, you can cancel your order by contacting us and we will refund you in full. Consumers in the EU have equivalent rights under the laws of their country.

Losing the right to cancel does not affect your right to a remedy if the item is faulty or not as described.

10Refunds

When and how you can get your money back is set out in our Refund Policy, which forms part of these Terms.

11Acceptable Use

You must not use the website for any unlawful or harmful purpose. In particular, you must not:

• commit or attempt fraud of any kind;
• open a chargeback or payment dispute for an item you received as described;
• use the website for money laundering or to move the proceeds of crime;
• use stolen payment methods or payment methods you are not authorised to use;
• create or use more than one account, or use someone else's account;
• use bots, scrapers or other automated tools to access the website without our permission;
• try to disrupt, damage or gain unauthorised access to the website or our systems.

We may cancel any order that we reasonably believe breaks these rules and refund the payment to the original payment method. We may also suspend or close accounts involved, and report suspected crime to the relevant authorities.

12Our Responsibility To You

If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or of our failure to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable.

We only supply items for personal use. We are not responsible to you for any loss of profit, loss of business or business interruption.

We are not responsible for delays or losses caused by events outside our reasonable control, such as Steam outages, trade holds and restrictions, or decisions Valve makes about your account or items. The market value of skins goes up and down. We are not responsible for price changes after you buy.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded by law, including your statutory rights under the Consumer Rights Act 2015.

13Valve And Steam

Valve may change, restrict or remove items, trading features or Steam accounts at any time. Once an item has been delivered to your inventory, anything Valve does to it or to your account is outside our control and is not a reason for a refund, except where the law says otherwise.

14Content On The Website

The text, design and other content created by GorillaSkins belong to us or our licensors. Item names and images from Counter-Strike 2 belong to Valve Corporation. You may not copy or reuse our content for commercial purposes without our written permission.

15Closing Your Account

You can ask us to close your account at any time by e-mailing info@gorillaskins.store. We may suspend or close your account if you seriously or repeatedly break these Terms. Orders already paid for will still be delivered or refunded. We keep order records for as long as the law requires, as explained in our Privacy Policy.

16Privacy And Cookies

We handle your personal data as described in our Privacy Policy. Information about the cookies we use is in our Cookies Policy.

17Changes To These Terms

We may update these Terms from time to time, for example when the law or our services change. The date at the top of this page shows when they were last changed. The Terms in force when you place an order apply to that order.

18Complaints And Disputes

If something goes wrong, please contact us first. We would like the chance to put it right. Our Complaints Policy explains how complaints are handled and how to escalate them.

19Governing Law

These Terms are governed by the laws of England and Wales. You can bring legal proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.

If you live in the European Union, you keep the protection of the mandatory consumer laws of your country of residence and can bring a claim in the courts of that country.

20Contact Us

Questions about these Terms? Write to us at info@gorillaskins.store, use our contact form, or send a letter to: